Collaborating for Success

A Closer Look at Our Credit Team’s Achievements

At Synchrony, making a meaningful impact on our customers’ lives is at the heart of what we do every day. Pursuing a career with us is about contributing directly to crafting innovative financial solutions that support our customers when they need it most. Our team members are distinguished by their talent, passion for service and a collective commitment to enhancing customer experience. Together, we harness our curiosity, make strategic, data-inspired decisions and leverage partnerships to inspire progress within our team and for our customers.

Our working environment merges the dynamic, collaborative spirit of a startup with the solid backbone and structure of a Fortune 200 company. This unique blend empowers our employees to take initiative, make impactful decisions and feel genuinely excited about the contributions they make. Take, for example, our credit team’s recent success in reshaping standard practices to better serve our customers and partners. Below, dive into how the Synchrony credit team lives our core values, using the metaphor of puzzle pieces to highlight the foundations of excellent teamwork.

Curiosity

Our credit team thrives on curiosity, fostering a culture where innovation springs from a keen willingness to learn and adapt to each other’s strengths. This blend of creativity and agility has led to the development of a new strategic approach that offers a comprehensive understanding of a customer’s financial journey. “This is new and exciting, quick and creative; it’s both art and science,” shares Mahruba, VP of Account Management Strategy. Such adaptability and eagerness to learn are crucial for building resilient teams focused on collective achievements for employees, customers and partners alike.

Data-Driven Decisions

In a world flush with data, we leverage cutting-edge technology to streamline our analyses, making our teams more agile, focused and capable of deriving actionable insights from trends. This data-centric approach energizes the credit team, enabling us to implement changes that have a direct, positive impact on our customers’ experiences. It’s about uncovering the stories hidden within the data to drive meaningful progress.

Customer focus

Our commitment to prioritizing our customers’ needs and experiences unites our teams under a common objective. “How does this impact the customer?” is a question consistently at the forefront of our strategies. For the credit team, finding the optimal balance enables us to offer more affirmatives to customer requests. By streamlining processes, integrating new technologies and improving our support methods, we constantly strive to exceed customer expectations.

Partnership

Partnership is pivotal to our triumphs at Synchrony, encompassing both internal collaborations and external alliances. Internally, our cross-functional teams work closely, sharing expertise to deliver outstanding results and foster strong bonds. “Teamwork is crucial. Meeting several times a week to exchange feedback and ideas ensures we break down silos and work cohesively,” explains Bill White, AVP, Account Management Strategy. Externally, understanding and aligning with our partners’ unique objectives is equally vital for mutual success. By aligning with their goals, we strengthen our partnerships and drive shared success. Josh Jaeschke, VP, Portfolio Credit Leader says the common thread during his time at Synchrony has been “having good partners and a sense of camaraderie and collaboration.”

While curiosity, data-driven decisions, customer focus and partnerships are powerful on their own, combining these elements is key to building exceptional teams. These principles unite us in a cohesive, collaborative effort to make a real difference. Ready to join our team and make an impact? Explore our current job openings now.