Connect With Us2025-01-10T21:51:54+00:00

SURROUND YOURSELF WITH OPPORTUNITY

We hope this is the beginning of a long relationship. Reach out so we can get started.

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HIRING PROCESS

Let’s get to work.

Ready to join our team? Here’s how our hiring process works:

Online application filled out.

Phone interview with a member of the recruiting team.

If it’s a “right fit” position, your resume will be forwarded to the hiring manager for review. Feedback within 72 hours.

If an additional interview is requested, an online application will be emailed to you. Completion of the application prior to the interview is required.

An interview schedule and itinerary will be sent via email. All interviews will be conducted remotely.

Post interview feedback and next steps will be communicated by the recruiter.

Online or In Person Application.

If it’s a “right-fit”, we’ll contact you for an interview.

If additional interview is request, we’ll ask you to complete an application.

Post interview feedback will be communicated.

Online application filled out.

Phone interview with a member of the recruiting team.

If it’s a “right fit” position, your resume will be forwarded to the hiring manager for review. Feedback within 72 hours.

If an on-site interview is requested, an online application will be emailed. Completion of the application prior to the interview is mandatory.

An interview schedule and itinerary will be sent via email.

Post interview feedback and next steps will be communicated by the recruiter.

Online application filled out.

Phone interview with a member of the recruiting team.

If it’s a “right fit” position, your resume will be forwarded to the hiring manager for review. Feedback within 72 hours.

If an on-site interview is requested, an online application will be emailed. Completion of the application prior to the interview is mandatory.

An interview schedule and itinerary will be sent via email.

Post interview feedback and next steps will be communicated by the recruiter.

Online or In Person Application.

If it’s a “right-fit”, we’ll contact you for an interview.

If additional interview is request, we’ll ask you to complete an application.

Post interview feedback will be communicated.
TALENT POOL

Dip your toe in.

Sign up for our Talent Pool to stay in the loop about new jobs and hiring events in your area.

Customer Care Roles
Other US Roles
FAQS

Our frequently asked questions.

APPLICATION
I have already applied for a role with Synchrony. Will I have to resubmit my information to apply for another one?2020-07-09T05:12:57+00:00

Once you create a profile, your information will prepopulate when you apply for another role. Please confirm that all information is accurate.

How do I withdraw my application if I’m no longer interested?2023-03-15T15:36:18+00:00

To withdraw your application, please contact us at contactcareers@syf.com

How often is the Synchrony career site updated?2020-07-09T05:16:56+00:00

The Synchrony career site is updated in real-time as positions are added or removed. All positions listed are open to applications.

What if I start my application but can’t finish it today?2020-07-09T06:05:54+00:00

You can return to complete your application anytime.

How do I apply?2023-03-07T21:59:08+00:00

Our hiring process will walk you through the steps. You can search jobs in the US, or look for jobs in India and the Philippines.

Who can I contact for more information or help with my application?2023-03-15T15:43:52+00:00

If you have questions or need assistance, please contact a career specialist at 866-301-5627 or email callcenter.postings@syf.com

How do I check the status of my online application for a call center role?2023-03-07T21:53:01+00:00

If you’ve applied for a call center role in the US, get updates on your application, access our online assessment and submit new contact information here.

How do I check the status of my online application?2020-07-09T06:16:04+00:00

Sign into the Synchrony Join Us page with your email and password. You can check the status of your applications under “My Applications” for any open position.

Do you require a resume/CV to apply?2020-07-09T06:17:42+00:00

Although a resume/CV is not required, it’s definitely helpful to share your previous experience. You’ll be able to upload your resume/CV when you apply online.

What should I do if I can’t find a role that matches my skills?2020-07-09T06:21:29+00:00

Jobs are updated on the Jobs Search page as soon as they become available, so check back often for new opportunities. You can also join our Talent Network for updates on new positions.

Can I modify my job application information?2023-03-15T20:39:11+00:00

To make any changes to your personal information, please contact a career specialist at 866-301-5627.

How quickly should I respond to an e-mail alert I received about a job opening?2020-07-09T06:25:41+00:00

Immediately! Interview availability is first come, first served.

HIRING PROCESS
What should I do if I can’t find a role that matches my skills?2020-07-09T06:32:24+00:00

Jobs are updated on the Jobs Search page as soon as they become available, so check back often for new opportunities. You can also join our Talent Network for updates on new positions.

After I apply, how long will it be until I hear from you?2020-07-09T06:34:51+00:00

If you meet all qualifications for the role, a Staffing partner will contact you to coordinate next steps. We try to follow up with qualified candidates as quickly as possible.

Does this job include relocation expenses?2020-07-09T06:37:09+00:00

The recruiter will be able to confirm if relocation is available.

What should I expect during the interview process?2023-03-07T22:02:31+00:00

Find out how our hiring process works here.

How long is the entire hiring process?2020-07-09T08:39:34+00:00

Timelines vary for each position depending on a number of factors, although the steps within the process are generally the same. Our process usually includes one or more of the following steps: recruiter phone interview, hiring team phone interview and in-person interview(s).

Any interview tips?2020-07-21T09:21:33+00:00

To prepare for your interview there are several things you can do:

  • Review the position description.
  • Research us—clients, business areas, people and locations.
  • Come prepared to ask questions.

When answering interview questions, we recommend the STAR technique:

  • Situation: Briefly describe the background.
  • Task: Specifically describe your responsibility.
  • Action: Describe what you did.
  • Result: Describe the outcome of your actions.
What types of questions can I expect in my interview?2020-07-09T08:47:30+00:00

The interview is an opportunity for us to get to know each other, so we’ll ask questions about your relevant experience and behavioral-based questions—and hopefully you’ll ask questions about ours.

Will I interview in person?2021-07-20T20:31:13+00:00

At this time, all interviews are conducted virtually, via phone and video chat tools.

ASSESSMENT FOR CUSTOMER CARE TEAM
Can I complete the assessment on my mobile device?2020-07-09T08:50:17+00:00

You’ll need to install the Pymetics app on your device in order to complete the assessment. The assessment cannot be taken on a tablet.

The games won’t load in the browser. What is needed for it to load?2023-03-07T22:05:06+00:00

The games use Flash Technology. Please check to see if you have the latest version of Flash downloaded. If you need to download it, please visit https://get.adobe.com/flashplayer/.

What will I need to complete the assessment?2020-07-09T08:53:17+00:00

A computer or mobile device and 25-30 minutes. You cannot complete this assessment on a tablet.

Why do I need to complete the assessment?2020-07-09T08:54:27+00:00

The assessment is a series of 12 games that measure your inherent traits to determine whether the position is the right fit for you, and vice versa.

What if I didn’t pass the assessment?2020-07-09T08:56:45+00:00

The assessment measures your various traits and compiles information into a final score.  The results reflect whether the position is the right fit for you, and if you’re the right fit for the position.  While this position may not have been a good match now, you can reapply in one year

Who do I contact if I need technical support?2020-07-09T08:58:51+00:00

When logged into the assessment, click on your name on the right top hand corner of the screen and click “Support”. Once on the support page you can either send an email by clicking on “Submit a Request” or you can live chat with a representative by click on “Chat With Us” on the bottom right hand side of the screen.

How do I request reasonable accommodation for the pre-hire assessments/tests that I’m required to take?2023-03-15T21:15:09+00:00

For pre-hire assessment purposes, Synchrony Financial will reasonably accommodate individuals with disabilities who request reasonable accommodation under the Americans with Disabilities Act (ADA). Please contact a career specialist at 866-301-5627 or via email contactcareers@syf.com.

Why is the assessment asking me to submit my results, but I haven’t taken the assessment?2020-07-09T09:01:36+00:00

The same assessment is used by multiple employers, and for all the call center positions at Synchrony. If you’ve taken the assessment in the past year, your results are used for your current application with Synchrony.

How do I know if I passed the assessment?2020-07-09T09:02:38+00:00

Results are immediate—you’ll know right away if you’re eligible to move forward in the process.

Can a game be played more than once?2020-07-09T10:43:42+00:00

You are able to play the games more than once, however only your first results will be used.

Does the assessment need to be completed in one session?2020-07-09T10:45:02+00:00

It is recommended that you complete the entire assessment but if you’re unable to, you can log out and return to complete the games. However, you need to complete the game you are currently on before logging out. There is not a way to pause the current game you are on.

What if I lose internet connection while playing the game?2020-07-09T10:46:25+00:00

Complete the game you are currently on. When you are done, it will attempt to send the results to the Pymetrics system. The loss of internet connections while completing the game will not change your results.

ABOUT SYNCHRONY
Why does Synchrony collect Social Security numbers?2020-07-09T10:47:38+00:00

Synchrony uses Social Security numbers to establish your identity. The Social Security number is used to complete your post-offer background check, and with the E-Verify program to establish your eligibility to work in the United States.

How many locations does Synchrony have?2023-03-07T22:07:41+00:00

Our headquarters are in Stamford, CT. We have over 16,500 employees at more than two dozen locations worldwide, including the United States, Canada, Puerto Rico, India and the Philippines.  View all of our locations here.

What are the general requirements for joining Synchrony in addition to the job-related qualifications in the posting?2020-07-21T09:37:05+00:00

Depending on the country, you may be required to:

  • Review and acknowledge Synchrony Terms & Conditions of Employment.
  • Participate in competency-based job interview(s). The number of interviews may vary by role and line of business.
  • Successfully complete background check screening, subject to applicable laws and regulations. As part of the background check process, you may be required to provide certain information such as employment references, criminal history information, etc. You must be willing to take a drug test and submit fingerprints as part of the selection process. You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • Submit documentation as proof of work authorization for employment in the applicable country.
  • Provide other information and/or documentation necessary to enable Synchrony Financial compliance with applicable laws, regulations and company policy.
How do I know my personal information is secure?2020-07-09T10:58:22+00:00

Synchrony takes your privacy seriously. Your information will only be viewed by the recruiting team or the hiring manager for your selected positions. When you browse and apply for jobs on our website, any information you provide may be used to assess your skills and interests in comparison to Synchrony career opportunities and for reporting purposes as may be required by U.S. law. We also use your information to communicate with you and inform you of career opportunities. But that’s it!

What does career growth look like at Synchrony?2020-07-09T10:59:33+00:00

Pretty great! Career growth is essential to our success. We focus on broad, growth-based opportunities and emphasize critical experiences that build skills and knowledge. This strategy positions our employees for continual growth and development.

Can I work from home?2021-07-20T20:48:59+00:00

Yes! All employees have the opportunity to work from home. You will work with your manager to create a work style and schedule that works best for you while meeting the requirements of the role.

How are you keeping employees safe during COVID-19?2021-07-20T20:50:28+00:00

At this time, all employees are working from home due to the COVID-19 pandemic. We plan to continue working remotely until we feel it’s safe to return to our offices. In the future, , we will move to our hybrid approach that combines remote working for all employees with flexibility to come into one of our locations where employees can meet as a team, engage and collaborate in person – safely.

APPLICATION
I have already applied for a role with Synchrony. Will I have to resubmit my information to apply for another one?2020-07-09T11:14:27+00:00

Once you create a profile, your information will prepopulate when you apply for another role. Please confirm that all information is accurate.

How do I withdraw my application if I’m no longer interested?_PH2023-03-15T15:34:06+00:00

To withdraw your application, please contact us at Recruitment.ph@syf.com.

How often is the Synchrony career site updated?2020-07-09T11:20:04+00:00

The Synchrony career site is updated in real-time as positions are added or removed. All positions listed are open to applications.

What if I start my application but can’t finish it today?2020-07-09T11:21:28+00:00

You can return to complete your application anytime.

How do I apply?2023-03-07T21:58:20+00:00

Our hiring process will walk you through the steps. You can search jobs in the US, or look for jobs in India and the Philippines.

Who can I contact for more information or help with my application?2023-03-15T15:43:07+00:00

If you have questions or need assistance, please contact us at Recruitment.ph@syf.com.

How do I check the status of my online application for a call center role?2023-03-07T21:52:37+00:00

If you’ve applied for a call center role in the US, get updates on your application, access our online assessment and submit new contact information here.

How do I check the status of my online application?2020-07-09T11:36:38+00:00

Sign into the Synchrony Join Us page with your email and password. You can check the status of your applications under “My Applications” for any open position.

Do you require a resume/CV to apply?2020-07-09T11:38:03+00:00

Although a resume/CV is not required, it’s definitely helpful to share your previous experience. You’ll be able to upload your resume/CV when you apply online.

What should I do if I can’t find a role that matches my skills?2020-07-09T11:39:39+00:00

Jobs are updated on the Jobs Search page as soon as they become available, so check back often for new opportunities. You can also join our Talent Network for updates on new positions.

Can I modify my job application information?2023-03-15T20:39:04+00:00

To make any changes to your personal information, please contact us at Recruitment.ph@syf.com.

How quickly should I respond to an e-mail alert I received about a job opening?2020-07-09T11:43:25+00:00

Immediately! Interview availability is first come, first served.

HIRING PROCESS
What should I do if I can’t find a role that matches my skills?2020-07-09T11:45:40+00:00

Jobs are updated on the Jobs Search page as soon as they become available, so check back often for new opportunities. You can also join our Talent Network for updates on new positions.

After I apply, how long will it be until I hear from you?2020-07-09T11:47:12+00:00

If you meet all qualifications for the role, a Staffing partner will contact you to coordinate next steps. We try to follow up with qualified candidates as quickly as possible.

Does this job include relocation expenses?2020-07-09T11:48:19+00:00

The recruiter will be able to confirm if relocation is available.

What should I expect during the interview process?2023-03-07T22:02:11+00:00

Find out how our hiring process works here.

How long is the entire hiring process?2020-07-09T11:51:12+00:00

Timelines vary for each position depending on a number of factors, although the steps within the process are generally the same. Our process usually includes one or more of the following steps: recruiter phone interview, hiring team phone interview and in-person interview(s).

Any interview tips?2020-07-21T09:45:34+00:00

To prepare for your interview there are several things you can do:

  • Review the position description.
  • Research us—clients, business areas, people and locations.
  • Come prepared to ask questions.

When answering interview questions, we recommend the STAR technique:

  • Situation: Briefly describe the background.
  • Task: Specifically describe your responsibility.
  • Action: Describe what you did.
  • Result: Describe the outcome of your actions.
What types of questions can I expect in my interview?2020-07-09T11:59:02+00:00

The interview is an opportunity for us to get to know each other, so we’ll ask questions about your relevant experience and behavioral-based questions—and hopefully you’ll ask questions about ours.

ASSESSMENT FOR CUSTOMER CARE TEAM
Can I complete the assessment on my mobile device?2020-07-09T12:05:57+00:00

You’ll need to install the Pymetics app on your device in order to complete the assessment. The assessment cannot be taken on a tablet.

The games won’t load in the browser. What is needed for it to load?2023-03-07T22:04:43+00:00

The games use Flash Technology. Please check to see if you have the latest version of Flash downloaded. If you need to download it, please visit https://get.adobe.com/flashplayer/.

What will I need to complete the assessment?2020-07-09T12:10:12+00:00

A computer or mobile device and 25-30 minutes. You cannot complete this assessment on a tablet.

Why do I need to complete the assessment?2020-07-09T12:12:17+00:00

The assessment is a series of 12 games that measure your inherent traits to determine whether the position is the right fit for you, and vice versa.

What if I didn’t pass the assessment?2020-07-09T12:14:00+00:00

The assessment measures your various traits and compiles information into a final score.  The results reflect whether the position is the right fit for you, and if you’re the right fit for the position.  While this position may not have been a good match now, you can reapply in one year

Who do I contact if I need technical support?2020-07-09T12:15:50+00:00

When logged into the assessment, click on your name on the right top hand corner of the screen and click “Support”. Once on the support page you can either send an email by clicking on “Submit a Request” or you can live chat with a representative by click on “Chat With Us” on the bottom right hand side of the screen.

How do I request reasonable accommodation for the pre-hire assessments/tests that I’m required to take?2023-03-15T21:14:56+00:00

For pre-hire assessment purposes, Synchrony will reasonably accommodate individuals with disabilities who request reasonable accommodation under the Americans with Disabilities Act (ADA). Please contact us at Recruitment.ph@syf.com.

Why is the assessment asking me to submit my results, but I haven’t taken the assessment?2020-07-09T12:19:58+00:00

The same assessment is used by multiple employers, and for all the call center positions at Synchrony. If you’ve taken the assessment in the past year, your results are used for your current application with Synchrony.

How do I know if I passed the assessment?2020-07-09T12:21:50+00:00

Results are immediate—you’ll know right away if you’re eligible to move forward in the process.

Can a game be played more than once?2020-07-09T12:23:44+00:00

You are able to play the games more than once, however only your first results will be used.

Does the assessment need to be completed in one session?2020-07-09T12:27:08+00:00

It is recommended that you complete the entire assessment but if you’re unable to, you can log out and return to complete the games. However, you need to complete the game you are currently on before logging out. There is not a way to pause the current game you are on.

What if I lose internet connection while playing the game?2020-07-09T12:29:13+00:00

Complete the game you are currently on. When you are done, it will attempt to send the results to the Pymetrics system. The loss of internet connections while completing the game will not change your results.

ABOUT SYNCHRONY
Why does Synchrony collect Social Security numbers?2020-07-09T12:31:34+00:00

Synchrony uses Social Security numbers to establish your identity. The Social Security number is used to complete your post-offer background check, and with the E-Verify program to establish your eligibility to work in the United States.

How many locations does Synchrony have?2023-03-07T22:07:15+00:00

Our headquarters are in Stamford, CT. We have over 16,500 employees at more than two dozen locations worldwide, including the United States, Canada, Puerto Rico, India and the Philippines.  View all of our locations here.

What are the general requirements for joining Synchrony in addition to the job-related qualifications in the posting?2020-07-21T09:49:47+00:00

Depending on the country, you may be required to:

  • Review and acknowledge Synchrony Terms & Conditions of Employment.
  • Participate in competency-based job interview(s). The number of interviews may vary by role and line of business.
  • Successfully complete background check screening, subject to applicable laws and regulations. As part of the background check process, you may be required to provide certain information such as employment references, criminal history information, etc. You must be willing to take a drug test and submit fingerprints as part of the selection process. You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • Submit documentation as proof of work authorization for employment in the applicable country.
  • Provide other information and/or documentation necessary to enable Synchrony Financial compliance with applicable laws, regulations and company policy.
How do I know my personal information is secure?2020-07-09T12:49:09+00:00

Synchrony takes your privacy seriously. Your information will only be viewed by the recruiting team or the hiring manager for your selected positions. When you browse and apply for jobs on our website, any information you provide may be used to assess your skills and interests in comparison to Synchrony career opportunities and for reporting purposes as may be required by U.S. law. We also use your information to communicate with you and inform you of career opportunities. But that’s it!

What does career growth look like at Synchrony?2020-07-09T12:53:54+00:00

Pretty great! Career growth is essential to our success. We focus on broad, growth-based opportunities and emphasize critical experiences that build skills and knowledge. This strategy positions our employees for continual growth and development.

APPLICATION
I have already applied for a role with Synchrony. Will I have to resubmit my information to apply for another one?2020-07-09T12:59:38+00:00

Once you create a profile, your information will prepopulate when you apply for another role. Please confirm that all information is accurate.

How do I withdraw my application if I’m no longer interested?2023-03-15T15:33:32+00:00

To withdraw your application, please contact us at contactcareers@syf.com

How often is the Synchrony career site updated?2020-07-09T13:05:21+00:00

The Synchrony career site is updated in real-time as positions are added or removed. All positions listed are open to applications.

What if I start my application but can’t finish it today?2020-07-09T13:08:35+00:00

You can return to complete your application anytime.

How do I apply?2023-03-07T21:57:50+00:00

Our hiring process will walk you through the steps. You can search jobs in the US, or look for jobs in India and the Philippines.

Who can I contact for more information or help with my application?2023-03-15T15:42:04+00:00

If you have questions or need assistance, please contact a career specialist at 866-301-5627 or email callcenter.postings@syf.com

How do I check the status of my online application for a call center role?2023-03-07T21:52:07+00:00

If you’ve applied for a call center role in the US, get updates on your application, access our online assessment and submit new contact information here.

How do I check the status of my online application?2020-07-09T13:33:42+00:00

Sign into the Synchrony Join Us page with your email and password. You can check the status of your applications under “My Applications” for any open position.

Do you require a resume/CV to apply?2020-07-09T13:35:16+00:00

Although a resume/CV is not required, it’s definitely helpful to share your previous experience. You’ll be able to upload your resume/CV when you apply online.

What should I do if I can’t find a role that matches my skills?2020-07-09T13:41:23+00:00

Jobs are updated on the Jobs Search page as soon as they become available, so check back often for new opportunities. You can also join our Talent Network for updates on new positions.

Can I modify my job application information?2023-03-15T20:59:03+00:00

To make any changes to your personal information, please contact a career specialist at 866-301-5627.

How quickly should I respond to an e-mail alert I received about a job opening?2020-07-09T13:50:14+00:00

Immediately! Interview availability is first come, first served.

HIRING PROCESS
What should I do if I can’t find a role that matches my skills?2020-07-09T13:52:17+00:00

Jobs are updated on the Jobs Search page as soon as they become available, so check back often for new opportunities. You can also join our Talent Network for updates on new positions.

After I apply, how long will it be until I hear from you?2020-07-09T13:53:52+00:00

If you meet all qualifications for the role, a Staffing partner will contact you to coordinate next steps. We try to follow up with qualified candidates as quickly as possible.

Does this job include relocation expenses?2020-07-09T13:55:31+00:00

The recruiter will be able to confirm if relocation is available.

What should I expect during the interview process?2023-03-07T22:01:44+00:00

Find out how our hiring process works here.

How long is the entire hiring process?2020-07-09T14:03:09+00:00

Timelines vary for each position depending on a number of factors, although the steps within the process are generally the same. Our process usually includes one or more of the following steps: recruiter phone interview, hiring team phone interview and in-person interview(s).

Any interview tips?2020-07-21T08:59:02+00:00

To prepare for your interview there are several things you can do:

  • Review the position description.
  • Research us—clients, business areas, people and locations.
  • Come prepared to ask questions.

When answering interview questions, we recommend the STAR technique:

  • Situation: Briefly describe the background.
  • Task: Specifically describe your responsibility.
  • Action: Describe what you did.
  • Result: Describe the outcome of your actions.
What types of questions can I expect in my interview?2020-07-09T14:13:27+00:00

The interview is an opportunity for us to get to know each other, so we’ll ask questions about your relevant experience and behavioral-based questions—and hopefully you’ll ask questions about ours.

ASSESSMENT FOR CUSTOMER CARE TEAM
Can I complete the assessment on my mobile device?2020-07-09T14:15:32+00:00

You’ll need to install the Pymetics app on your device in order to complete the assessment. The assessment cannot be taken on a tablet.

The games won’t load in the browser. What is needed for it to load?2023-03-07T22:04:20+00:00

The games use Flash Technology. Please check to see if you have the latest version of Flash downloaded. If you need to download it, please visit https://get.adobe.com/flashplayer/.

What will I need to complete the assessment?2020-07-09T14:21:40+00:00

A computer or mobile device and 25-30 minutes. You cannot complete this assessment on a tablet.

Why do I need to complete the assessment?2020-07-09T14:23:42+00:00

The assessment is a series of 12 games that measure your inherent traits to determine whether the position is the right fit for you, and vice versa.

What if I didn’t pass the assessment?2020-07-09T14:26:31+00:00

The assessment measures your various traits and compiles information into a final score.  The results reflect whether the position is the right fit for you, and if you’re the right fit for the position.  While this position may not have been a good match now, you can reapply in one year

Who do I contact if I need technical support?2020-07-09T14:28:52+00:00

When logged into the assessment, click on your name on the right top hand corner of the screen and click “Support”. Once on the support page you can either send an email by clicking on “Submit a Request” or you can live chat with a representative by click on “Chat With Us” on the bottom right hand side of the screen.

How do I request reasonable accommodation for the pre-hire assessments/tests that I’m required to take?2023-03-15T21:14:34+00:00

For pre-hire assessment purposes, Synchrony Financial will reasonably accommodate individuals with disabilities who request reasonable accommodation under the Americans with Disabilities Act (ADA). Please contact a career specialist at 866-301-5627 or via email contactcareers@syf.com.

Why is the assessment asking me to submit my results, but I haven’t taken the assessment?2020-07-09T14:33:01+00:00

The same assessment is used by multiple employers, and for all the call center positions at Synchrony. If you’ve taken the assessment in the past year, your results are used for your current application with Synchrony.

How do I know if I passed the assessment?2020-07-09T14:34:35+00:00

Results are immediate—you’ll know right away if you’re eligible to move forward in the process.

Can a game be played more than once?2020-07-09T14:36:05+00:00

You are able to play the games more than once, however only your first results will be used.

Does the assessment need to be completed in one session?2020-07-09T14:43:46+00:00

It is recommended that you complete the entire assessment but if you’re unable to, you can log out and return to complete the games. However, you need to complete the game you are currently on before logging out. There is not a way to pause the current game you are on.

What if I lose internet connection while playing the game?2020-07-09T14:46:00+00:00

Complete the game you are currently on. When you are done, it will attempt to send the results to the Pymetrics system. The loss of internet connections while completing the game will not change your results.

ABOUT SYNCHRONY
Why does Synchrony collect Social Security numbers?2020-07-09T14:48:18+00:00

Synchrony uses Social Security numbers to establish your identity. The Social Security number is used to complete your post-offer background check, and with the E-Verify program to establish your eligibility to work in the United States.

How many locations does Synchrony have?2023-03-07T22:06:56+00:00

Our headquarters are in Stamford, CT. We have over 16,500 employees at more than two dozen locations worldwide, including the United States, Canada, Puerto Rico, India and the Philippines.  View all of our locations here.

What are the general requirements for joining Synchrony in addition to the job-related qualifications in the posting?2020-07-21T09:04:49+00:00

Depending on the country, you may be required to:

  • Review and acknowledge Synchrony Terms & Conditions of Employment.
  • Participate in competency-based job interview(s). The number of interviews may vary by role and line of business.
  • Successfully complete background check screening, subject to applicable laws and regulations. As part of the background check process, you may be required to provide certain information such as employment references, criminal history information, etc. You must be willing to take a drug test and submit fingerprints as part of the selection process. You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • Submit documentation as proof of work authorization for employment in the applicable country.
  • Provide other information and/or documentation necessary to enable Synchrony Financial compliance with applicable laws, regulations and company policy.
How do I know my personal information is secure?2020-07-09T14:56:39+00:00

Synchrony takes your privacy seriously. Your information will only be viewed by the recruiting team or the hiring manager for your selected positions. When you browse and apply for jobs on our website, any information you provide may be used to assess your skills and interests in comparison to Synchrony career opportunities and for reporting purposes as may be required by U.S. law. We also use your information to communicate with you and inform you of career opportunities. But that’s it!

What does career growth look like at Synchrony?2020-07-09T14:58:44+00:00

Pretty great! Career growth is essential to our success. We focus on broad, growth-based opportunities and emphasize critical experiences that build skills and knowledge. This strategy positions our employees for continual growth and development.

APPLICATION
I have already applied for a role with Synchrony. Will I have to resubmit my information to apply for another one?2020-07-09T15:06:28+00:00

Once you create a profile, your information will prepopulate when you apply for another role. Please confirm that all information is accurate.

How do I withdraw my application if I’m no longer interested?2023-03-15T15:33:17+00:00

To withdraw your application, please contact us at contactcareers@syf.com

How often is the Synchrony career site updated?2020-07-09T15:12:17+00:00

The Synchrony career site is updated in real-time as positions are added or removed. All positions listed are open to applications.

What if I start my application but can’t finish it today?2020-07-09T15:23:16+00:00

You can return to complete your application anytime.

How do I apply?2023-03-07T17:37:58+00:00

Our hiring process will walk you through the steps. You can search jobs in the US, or look for jobs in India and the Philippines.

Who can I contact for more information or help with my application?2023-03-15T15:41:36+00:00

If you have questions or need assistance, please contact a career specialist at 866-301-5627 or email callcenter.postings@syf.com

How do I check the status of my online application for a call center role?2023-03-07T21:53:36+00:00

If you’ve applied for a call center role in the US, get updates on your application, access our online assessment and submit new contact information here.

How do I check the status of my online application?2020-07-09T16:03:57+00:00

Sign into the Synchrony Join Us page with your email and password. You can check the status of your applications under “My Applications” for any open position.

Do you require a resume/CV to apply?2020-07-09T16:06:24+00:00

Although a resume/CV is not required, it’s definitely helpful to share your previous experience. You’ll be able to upload your resume/CV when you apply online.

What should I do if I can’t find a role that matches my skills?2020-07-09T16:08:20+00:00

Jobs are updated on the Jobs Search page as soon as they become available, so check back often for new opportunities. You can also join our Talent Network for updates on new positions.

Can I modify my job application information?2023-03-15T20:59:26+00:00

To make any changes to your personal information, please contact a career specialist at 866-301-5627.

How quickly should I respond to an e-mail alert I received about a job opening?2020-07-09T16:12:23+00:00

Immediately! Interview availability is first come, first served.

HIRING PROCESS
What should I do if I can’t find a role that matches my skills?2020-07-09T16:15:07+00:00

Jobs are updated on the Jobs Search page as soon as they become available, so check back often for new opportunities. You can also join our Talent Network for updates on new positions.

After I apply, how long will it be until I hear from you?2020-07-09T16:17:30+00:00

If you meet all qualifications for the role, a Staffing partner will contact you to coordinate next steps. We try to follow up with qualified candidates as quickly as possible.

Does this job include relocation expenses?2020-07-09T16:19:26+00:00

The recruiter will be able to confirm if relocation is available.

What should I expect during the interview process?2023-03-07T22:01:24+00:00

Find out how our hiring process works here.

How long is the entire hiring process?2020-07-09T16:23:19+00:00

Timelines vary for each position depending on a number of factors, although the steps within the process are generally the same. Our process usually includes one or more of the following steps: recruiter phone interview, hiring team phone interview and in-person interview(s).

Any interview tips?2020-07-21T09:55:04+00:00

To prepare for your interview there are several things you can do:

  • Review the position description.
  • Research us—clients, business areas, people and locations.
  • Come prepared to ask questions.

When answering interview questions, we recommend the STAR technique:

  • Situation: Briefly describe the background.
  • Task: Specifically describe your responsibility.
  • Action: Describe what you did.
  • Result: Describe the outcome of your actions.
What types of questions can I expect in my interview?2020-07-09T16:27:33+00:00

The interview is an opportunity for us to get to know each other, so we’ll ask questions about your relevant experience and behavioral-based questions—and hopefully you’ll ask questions about ours.

ASSESSMENT FOR CUSTOMER CARE TEAM
Can I complete the assessment on my mobile device?2020-07-09T16:29:28+00:00

You’ll need to install the Pymetics app on your device in order to complete the assessment. The assessment cannot be taken on a tablet.

The games won’t load in the browser. What is needed for it to load?2023-03-07T17:33:16+00:00

The games use Flash Technology. Please check to see if you have the latest version of Flash downloaded. If you need to download it, please visit https://get.adobe.com/flashplayer/.

What will I need to complete the assessment?2020-07-09T16:34:04+00:00

A computer or mobile device and 25-30 minutes. You cannot complete this assessment on a tablet.

Why do I need to complete the assessment?2020-07-09T16:35:56+00:00

The assessment is a series of 12 games that measure your inherent traits to determine whether the position is the right fit for you, and vice versa.

What if I didn’t pass the assessment?2020-07-09T16:37:35+00:00

The assessment measures your various traits and compiles information into a final score.  The results reflect whether the position is the right fit for you, and if you’re the right fit for the position.  While this position may not have been a good match now, you can reapply in one year

Who do I contact if I need technical support?2020-07-09T16:39:50+00:00

When logged into the assessment, click on your name on the right top hand corner of the screen and click “Support”. Once on the support page you can either send an email by clicking on “Submit a Request” or you can live chat with a representative by click on “Chat With Us” on the bottom right hand side of the screen.

How do I request reasonable accommodation for the pre-hire assessments/tests that I’m required to take?2023-03-15T21:14:15+00:00

For pre-hire assessment purposes, Synchrony Financial will reasonably accommodate individuals with disabilities who request reasonable accommodation under the Americans with Disabilities Act (ADA). Please contact a career specialist at 866-301-5627 or via email contactcareers@syf.com.

Why is the assessment asking me to submit my results, but I haven’t taken the assessment?2020-07-09T16:44:32+00:00

The same assessment is used by multiple employers, and for all the call center positions at Synchrony. If you’ve taken the assessment in the past year, your results are used for your current application with Synchrony.

How do I know if I passed the assessment?2020-07-09T16:46:14+00:00

Results are immediate—you’ll know right away if you’re eligible to move forward in the process.

Can a game be played more than once?2020-07-09T16:47:31+00:00

You are able to play the games more than once, however only your first results will be used.

Does the assessment need to be completed in one session?2020-07-09T16:52:03+00:00

It is recommended that you complete the entire assessment but if you’re unable to, you can log out and return to complete the games. However, you need to complete the game you are currently on before logging out. There is not a way to pause the current game you are on.

What if I lose internet connection while playing the game?2020-07-09T16:53:51+00:00

Complete the game you are currently on. When you are done, it will attempt to send the results to the Pymetrics system. The loss of internet connections while completing the game will not change your results.

ABOUT SYNCHRONY
Why does Synchrony collect Social Security numbers?2020-07-09T16:55:43+00:00

Synchrony uses Social Security numbers to establish your identity. The Social Security number is used to complete your post-offer background check, and with the E-Verify program to establish your eligibility to work in the United States.

How many locations does Synchrony have?2023-03-07T22:06:31+00:00

Our headquarters are in Stamford, CT. We have over 16,500 employees at more than two dozen locations worldwide, including the United States, Canada, Puerto Rico, India and the Philippines.  View all of our locations here.

What are the general requirements for joining Synchrony in addition to the job-related qualifications in the posting?2020-07-09T17:01:13+00:00

Depending on the country, you may be required to:

  • Review and acknowledge Synchrony Terms & Conditions of Employment.
  • Participate in competency-based job interview(s). The number of interviews may vary by role and line of business.
  • Successfully complete background check screening, subject to applicable laws and regulations. As part of the background check process, you may be required to provide certain information such as employment references, criminal history information, etc. You must be willing to take a drug test and submit fingerprints as part of the selection process. You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • Submit documentation as proof of work authorization for employment in the applicable country.
  • Provide other information and/or documentation necessary to enable Synchrony Financial compliance with applicable laws, regulations and company policy.
How do I know my personal information is secure?2020-07-09T17:04:22+00:00

Synchrony takes your privacy seriously. Your information will only be viewed by the recruiting team or the hiring manager for your selected positions. When you browse and apply for jobs on our website, any information you provide may be used to assess your skills and interests in comparison to Synchrony career opportunities and for reporting purposes as may be required by U.S. law. We also use your information to communicate with you and inform you of career opportunities. But that’s it!

What does career growth look like at Synchrony?2020-07-09T17:06:05+00:00

Pretty great! Career growth is essential to our success. We focus on broad, growth-based opportunities and emphasize critical experiences that build skills and knowledge. This strategy positions our employees for continual growth and development.

APPLICATION
How do I apply?2020-07-09T17:12:36+00:00

Please complete an application by visiting our location iLabs Hyderabad Technology Center, Hyderabad, TS, IN, 50008

HIRING PROCESS
What should I do if I can’t find a role that matches my skills?2020-07-09T17:15:08+00:00

Jobs are updated on the Jobs Search page as soon as they become available, so check back often for new opportunities. You can also join our Talent Network for updates on new positions.

After I apply, how long will it be until I hear from you?2020-07-09T17:17:27+00:00

If you meet all qualifications for the role, a Staffing partner will contact you to coordinate next steps. We try to follow up with qualified candidates as quickly as possible.

Does this job include relocation expenses?2020-07-10T07:10:01+00:00

The recruiter will be able to confirm if relocation is available.

What should I expect during the interview process?2023-03-07T17:30:24+00:00

Find out how our hiring process works here.

How long is the entire hiring process?2020-07-09T17:24:18+00:00

Timelines vary for each position depending on a number of factors, although the steps within the process are generally the same. Our process usually includes one or more of the following steps: recruiter phone interview, hiring team phone interview and in-person interview(s).

Any interview tips?2020-07-21T09:11:19+00:00

To prepare for your interview there are several things you can do:

  • Review the position description.
  • Research us—clients, business areas, people and locations.
  • Come prepared to ask questions.

When answering interview questions, we recommend the STAR technique:

  • Situation: Briefly describe the background.
  • Task: Specifically describe your responsibility.
  • Action: Describe what you did.
  • Result: Describe the outcome of your actions.
What types of questions can I expect in my interview?2020-07-09T17:37:08+00:00

The interview is an opportunity for us to get to know each other, so we’ll ask questions about your relevant experience and behavioral-based questions—and hopefully you’ll ask questions about ours.

ABOUT SYNCHRONY
How many locations does Synchrony have?2023-03-07T17:28:00+00:00

Our headquarters are in Stamford, CT. We have over 16,500 employees at more than two dozen locations worldwide, including the United States, Canada, Puerto Rico, India and the Philippines.  View all of our locations here.

CONTACT US

Still have questions?

Contact us at recruiting@syf.com

Contact us at recruitment.ph@syf.com

Contact us at career_hyd@syf.com

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e=this;V.extend(e,{history:{init:K.init.bind(e),setHistory:K.setHistory.bind(e),setHistoryPopState:K.setHistoryPopState.bind(e),scrollToSlide:K.scrollToSlide.bind(e),destroy:K.destroy.bind(e)}})},on:{init:function(){this.params.history.enabled&&this.history.init()},destroy:function(){this.params.history.enabled&&this.history.destroy()},transitionEnd:function(){this.history.initialized&&this.history.setHistory(this.params.history.key,this.activeIndex)}}},{name:"hash-navigation",params:{hashNavigation:{enabled:!1,replaceState:!1,watchState:!1}},create:function(){var e=this;V.extend(e,{hashNavigation:{initialized:!1,init:_.init.bind(e),destroy:_.destroy.bind(e),setHash:_.setHash.bind(e),onHashCange:_.onHashCange.bind(e)}})},on:{init:function(){this.params.hashNavigation.enabled&&this.hashNavigation.init()},destroy:function(){this.params.hashNavigation.enabled&&this.hashNavigation.destroy()},transitionEnd:function(){this.hashNavigation.initialized&&this.hashNavigation.setHash()}}},{name:"autoplay",params:{autoplay:{enabled:!1,delay:3e3,waitForTransition:!0,disableOnInteraction:!0,stopOnLastSlide:!1,reverseDirection:!1}},create:function(){var t=this;V.extend(t,{autoplay:{running:!1,paused:!1,run:Z.run.bind(t),start:Z.start.bind(t),stop:Z.stop.bind(t),pause:Z.pause.bind(t),onTransitionEnd:function(e){t&&!t.destroyed&&t.$wrapperEl&&e.target===this&&(t.$wrapperEl[0].removeEventListener("transitionend",t.autoplay.onTransitionEnd),t.$wrapperEl[0].removeEventListener("webkitTransitionEnd",t.autoplay.onTransitionEnd),t.autoplay.paused=!1,t.autoplay.running?t.autoplay.run():t.autoplay.stop())}}})},on:{init:function(){this.params.autoplay.enabled&&this.autoplay.start()},beforeTransitionStart:function(e,t){this.autoplay.running&&(t||!this.params.autoplay.disableOnInteraction?this.autoplay.pause(e):this.autoplay.stop())},sliderFirstMove:function(){this.autoplay.running&&(this.params.autoplay.disableOnInteraction?this.autoplay.stop():this.autoplay.pause())},destroy:function(){this.autoplay.running&&this.autoplay.stop()}}},{name:"effect-fade",params:{fadeEffect:{crossFade:!1}},create:function(){V.extend(this,{fadeEffect:{setTranslate:Q.setTranslate.bind(this),setTransition:Q.setTransition.bind(this)}})},on:{beforeInit:function(){var e=this;if("fade"===e.params.effect){e.classNames.push(e.params.containerModifierClass+"fade");var t={slidesPerView:1,slidesPerColumn:1,slidesPerGroup:1,watchSlidesProgress:!0,spaceBetween:0,virtualTranslate:!0};V.extend(e.params,t),V.extend(e.originalParams,t)}},setTranslate:function(){"fade"===this.params.effect&&this.fadeEffect.setTranslate()},setTransition:function(e){"fade"===this.params.effect&&this.fadeEffect.setTransition(e)}}},{name:"effect-cube",params:{cubeEffect:{slideShadows:!0,shadow:!0,shadowOffset:20,shadowScale:.94}},create:function(){V.extend(this,{cubeEffect:{setTranslate:J.setTranslate.bind(this),setTransition:J.setTransition.bind(this)}})},on:{beforeInit:function(){var e=this;if("cube"===e.params.effect){e.classNames.push(e.params.containerModifierClass+"cube"),e.classNames.push(e.params.containerModifierClass+"3d");var t={slidesPerView:1,slidesPerColumn:1,slidesPerGroup:1,watchSlidesProgress:!0,resistanceRatio:0,spaceBetween:0,centeredSlides:!1,virtualTranslate:!0};V.extend(e.params,t),V.extend(e.originalParams,t)}},setTranslate:function(){"cube"===this.params.effect&&this.cubeEffect.setTranslate()},setTransition:function(e){"cube"===this.params.effect&&this.cubeEffect.setTransition(e)}}},{name:"effect-flip",params:{flipEffect:{slideShadows:!0,limitRotation:!0}},create:function(){V.extend(this,{flipEffect:{setTranslate:ee.setTranslate.bind(this),setTransition:ee.setTransition.bind(this)}})},on:{beforeInit:function(){var e=this;if("flip"===e.params.effect){e.classNames.push(e.params.containerModifierClass+"flip"),e.classNames.push(e.params.containerModifierClass+"3d");var t={slidesPerView:1,slidesPerColumn:1,slidesPerGroup:1,watchSlidesProgress:!0,spaceBetween:0,virtualTranslate:!0};V.extend(e.params,t),V.extend(e.originalParams,t)}},setTranslate:function(){"flip"===this.params.effect&&this.flipEffect.setTranslate()},setTransition:function(e){"flip"===this.params.effect&&this.flipEffect.setTransition(e)}}},{name:"effect-coverflow",params:{coverflowEffect:{rotate:50,stretch:0,depth:100,modifier:1,slideShadows:!0}},create:function(){V.extend(this,{coverflowEffect:{setTranslate:te.setTranslate.bind(this),setTransition:te.setTransition.bind(this)}})},on:{beforeInit:function(){var e=this;"coverflow"===e.params.effect&&(e.classNames.push(e.params.containerModifierClass+"coverflow"),e.classNames.push(e.params.containerModifierClass+"3d"),e.params.watchSlidesProgress=!0,e.originalParams.watchSlidesProgress=!0)},setTranslate:function(){"coverflow"===this.params.effect&&this.coverflowEffect.setTranslate()},setTransition:function(e){"coverflow"===this.params.effect&&this.coverflowEffect.setTransition(e)}}},{name:"thumbs",params:{thumbs:{swiper:null,slideThumbActiveClass:"swiper-slide-thumb-active",thumbsContainerClass:"swiper-container-thumbs"}},create:function(){V.extend(this,{thumbs:{swiper:null,init:ae.init.bind(this),update:ae.update.bind(this),onThumbClick:ae.onThumbClick.bind(this)}})},on:{beforeInit:function(){var 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Synchrony is an equal opportunity employer (EEO/Disabled/Veterans). Qualified applicants will receive consideration without regard to any basis protected by law. View Synchrony’s EEO Policy Statement, Know Your Rights, and Pay Transparency.

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