VP & GM, Wellness – Healthcare Specialties

Job ID: 2503399

Job Description:

Role Summary/Purpose:

The role reports directly to the SVP and General Manager for CareCredit's Wellness organization and has P&L Responsibility for the Healthcare Specialty Markets. Core responsibilities are to develop and drive strategic initiatives and relationships within Healthcare Specialty Markets that increase CareCredit usage and revenue growth. The incumbent will lead a team of VP's, National Account Managers and Client Service Managers to cultivate and maintain relationships with key stakeholders, large associations, consultants, key opinion leaders and strategic accounts.  This role will work cross-functionally with key stakeholders to execute initiatives and strategies.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Develop and execute growth strategies and action plans for CareCredit's Healthcare Specialties Markets

• Meet full P&L/Revenue targets by developing and executing pricing and large client strategies within Healthcare Specialty Markets. 

• Develop and strengthen long term client relationships in conjunction with Healthcare Specialty markets overall growth strategies. 

• Lead team consisting of National Account Managers, Client Service Managers, who oversee 15+ strategic client/partner relationships, deliver on contractual requirements, create and execute projects that improve business metrics and resolve operational related issues.

• Assure all contractual obligations are being met and lead renewal negotiations. 

• Identify customer CTQ's and lead cross functional business teams to deliver; monitor progress to goals & pro-actively identify areas of opportunity. 

• Provide value added analysis & reporting to evaluate and drive growth usage.

• Lead compliance initiatives/disputes to resolution and communicate to HQ. 

• Participate in monthly operating & portfolio performance reviews. 

• Assess key portfolio performance metrics to determine optimal growth strategies.

• Utilize data to contribute to the overall growth strategy. 

• Partner with Credit, Underwriting/Finance to facilitate pricing reviews and negotiate contract renewals, amendments and CRP approvals when necessary 

• Special projects as assigned such as commercial activation of strategic technologies & products. 

• Work with market specific healthcare industry stakeholders to drive within their businesses/industries.  

• Partner with Business Development on scoping and prospecting new strategic relationships; strengthen partnerships with existing associations/large clients and corporate accounts to drive continued utilization, purchase volume, enrollments and cardholder applications.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree or 8 years+ of equivalent work experience in the Financial Services field. 

• Minimum of 6 years of client management experience in the Financial Services field, including effective people leadership. 

• Minimum of 5 years project management experience. 

• Minimum of 2 years of experience in delivering formal communications to either senior business leaders or key external business partners.

• Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management.

• Ability to travel up to 50% including overnight and some weekend travel. 

• Strong Influencing, Negotiation and Project Management skills

Desired Characteristics:

• Prior leadership experience in financial services or within industry.

• Previous experience leading dispersed sales teams

• Analytical thinker with excellent communication, training skills and presentation skills.

• Strong financial and healthcare business/industry acumen.

• Proven ability to influence corporate decision makers in the healthcare industry.

• Knowledge and expertise of various healthcare specialties.

• Proven ability to work remotely and independently.

Grade/Level: 14

The salary range for this position is 150,000.00 – 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

 

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Sales