Manager, Collections Strategy Delivery(L09)

Job ID: 2501570

Job Description:

RoleTitle: Manager, Collections Strategy Delivery (L9)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview: Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.
 

Role Summary/Purpose: Manager – Collections Strategy Delivery role is responsible for the Validation of Collections strategies or Business rules to ensure all strategies are implemented as intended. The strategies include all RC and PSCC Collection strategies as they relate to delinquent (precharge off) accounts, pre-delinquent strategies, Recovery strategies and Skip strategies utilizing Experian Power Curve (Strategy Manager), SAS and FD Rules. As an individual contributor, This role leads the development of the SAS code within the Validation team for the completion of Pre & Postproduction Validations. This role works closely with the requester of new projects, new clients, and Strategy Change Initiatives for Phone Channel/Alternate Channel Contact processes.  Validation and analysis of collection strategies and development and enhancement of Phone Channel/Alternate Contact implementation processes are key elements to the success of the Strategy Delivery Team.  This role participates on multiple initiatives and serves as the Validation SME for the SAS Application.  The person will also  support Exception & Control reports within Strategy Delivery Team that help identify any process breaks for immediate resolution.

Key Responsibilities:

• Complete all Pre & Postproduction Validations for the Collections and Operational teams which include Pre-Delinquent & Delinquent (Phone, Alternate Channels) & Recovery/Commercial (Alternate Channel) processes, leveraging leading edge technology to enhance customer experience.

• Develop actionable queries that drive collections process management and Pre & Postproduction Validations in numerous platforms (SAS, Business objects, Experian Strategy Manager, FD Rules, Tableau, Nintex etc.)

• Develop, maintain & monitor several exception & control reports using tableau to help Strategy Delivery Team to identify process breaks & highlight discrepancies at the earliest for resolution

• Proactively identify Process efficiency automations and present recommendation to leadership team Partner with collections strategy team, collection operations and process owners to determine strategy requirements and develop streamlined approaches to completing production validations.  

• Involved in creating Automations & Process improvement projects to create controls to identify deviations accurately with speed

• Conduct review calls with different Stakeholders to fully understand the Strategy change prior to beginning the Production Validation

• Prepare a very detailed Validation Document with the outcomes of the Validations so you can review the findings with the Strategy Managers to obtain there sign off

• Adherence to change request timelines.

• Effectively prioritize and manage multiple projects concurrently with commitment to deadlines

• Provides recommendations on issues identified during Validations and works closely with the Strategy Manager to get the issues resolved

• Maintain an inventory of all the SAS code developed to be used for future Production Validations.   Partners with process owners in establishing procedures and requirements to ensure accurate and timely delivery with regulatory and compliance standards of all Postproduction Validations.

• Identify process improvement opportunities that can remove any manual efforts and reduce human errors

• Work independently with minimum to moderate supervision and perform other duties and/or special projects as assigned

• Works independently to provide Level of Effort for scoping and scheduling

• Project Management of process improvement solutions based on leadership goals or initiatives

• Cross training other members of the Validation team on the Pre & Postproduction process. Manage the Pre & Postproduction tickets through the final portion of the strategy change implementation lifecycle

• Monitors ticket progress and status.  Ensures that tickets are moving thru the lifecycle adhering to business defined deadlines.

Required Skills/Knowledge:

• Bachelor’s degree with 2 + years of experience, or in lieu of a degree 4 + years of experience  

• Minimum 2 + years of hands-on experience with SAS or knowledge of SAS programming

• Minimum 2 + years of experience with design, test and control environments working with large amounts of data

• Minimum 1+ years analytical and decision-making experience.

• Demonstrated ability to effectively communicate and present business results to management

Desired Skills/Knowledge:

• 1 year of experience with FISERV/FD Rules/ Strategy Manager Development (batch mode)

• 1 year of Project Management Experience

• 1 year of Tableau Experience.

• Experience with designing test and control environments working with large amount of data

Eligibility Criteria:

Bachelor’s degree with 2 + years of experience, or in lieu of a degree 4 + years of experience

Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. 

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• Employees at L4+ are eligible to apply.

Level / Grade : 09

Job Family Group:

Credit