CD & Sales Governance, AVP, Surveillance Support (L10)

Job ID: 2600130

Job Description:

Role Title: CD & Sales Governance, AVP, Surveillance Support (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. 

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. 

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. 

• We provide career advancement and upskilling opportunities, for all to take up leadership roles. 

Organizational Overview:

The AVP, Surveillance Support will be part of the Home & Auto organization in India, supporting surveillance activities related to our Surveillance pillar in CD & Sales Governance and partnering closely with U.S. stakeholders. 
 

Role Summary/Purpose:

The AVP, Surveillance Support will report to the VP, Surveillance Planning and Analysis Leader. You will be responsible for supporting the Surveillance organization by designing, planning adoption, and analyzing surveillance tests, developing detailed business requirements, and maintaining comprehensive test documentation. This role will ensure robust documentation related to our Surveillance pillar in CD & Sales Governance . You will closely partner with our surveillance testing teams sharing thematic and specific findings to enhance and improve our process’. This position requires close collaboration with cross-functional teams to ensure client compliance with Synchrony and regulatory requirements and robust risk mitigation. Further this role may conduct surveillance and monitoring activities that validate process governance and effectiveness across our Commercial organization as well as the CD & Sales Governance organization.  

 

Key Responsibilities:  

• Partner with stakeholders to gather surveillance focused requirements and translate them into testable criteria. Develop and author detailed test scripts that align with the Surveillance Program Office Standards, business requirements and testing procedures to be entered into the Enterprise Surveillance WMS (Work Management System), the Surveillance system of record. Maintain and update test scripts as processes evolve or new controls are introduced.  

• Provide insights into findings across the governance organization for appropriate actions, as well as review and manage identified defects through a closed loop process for findings that require action  

• Provide KCA (Key Control Activity) data to Client Oversight Program where appropriate as well as partner on findings to explore detailed discoveries  

• Review and action defects and engage with L3 Process Owners on potential issues.  

• Collaborate with Insights and Implementation governance team and support the surveillance owners with the sample data process and requirements  

• Present results effectively to leadership when requested to facilitate data-driven decision-making.  

• Own the ongoing maintenance, approval, and wing to wing management for job aids and procedures owned by the CD & Sales surveillance team.  

• Support ongoing surveillance stakeholder reporting process  

• Provide ongoing supplier validation reviews based on supplier risks and provide senior leadership with monthly reporting and analysis to highlight findings and implement corrective actions.  

• Participate in Risk Testing engagements and Internal Audits as needed  

• Perform other duties and/or special projects as assigned  

 

Required Skills/Knowledge:  

• Bachelor’s degree with a minimum of 4 years of financial services experience, or in lieu of a degree, a minimum of 6 years of experience in a financial services role. 

• Minimum 2+ years of relevant experience in Client eco-systems functions such as Commercial, Marketing, Credit, operations, or technology.  

• 2+ years of demonstrated support or ownership of Surveillance practices and processes  

• 1+ years’ demonstrated knowledge of commercial objectives and processes  

• Working understanding of SYF of (CTCs/CTQs)

• Ability to gather, interpret, and draw insights from data to support decision-making.

 

Desired Skills/Knowledge:  

• Demonstrated ability to independently manage multiple projects, organize workflow, and prioritize work assignments  

• Strong ability to multi-task maintaining keen attention to detail  

• Exceptional organizational and time management skills  

• Well-developed analytical and problem-solving skills  

• Possess strong communication skills across various levels within the organization  

• Ability to execute and deliver results  

 

Eligibility Criteria:

Bachelor’s degree with a minimum of 4 years of financial services experience, or in lieu of a degree, a minimum of 6 years of experience in a financial services role. 

Work Timings: 8 AM – 5 PM EST

The employee will be required to work Eastern Time Zone hours at least three days per week to enable effective collaboration with U.S. stakeholders. In rest of the days it will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern Time and not equivalent to IST). This window will improve flexibility for employees by limiting India US teams. The hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this further with your manager while exploring this opportunity. 

 

For Internal Applicants: 

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L08+ Employees can apply

Grade/Level: 10 

Job Family Group:

Sales